These terms haven’t had legal review yet.
How does cancelling work?
You can cancel free of charge up to 24 hours before your tour starts, on a private or a group tour. If you’ve already paid, we refund what you’ve paid. We’ll tell you how a refund will be paid.
Reserving is free, and no deposit is required. If you’ve only asked us a question, you don’t need to cancel.
How do you cancel?
Email info@kathmanduvalleytours.com or send a WhatsApp message to +977 986 707 2313. Reply to our confirmation email. Include your name, tour and date. The 24 hours counts back from your tour’s start time. Please tell us as soon as you know, so we can tell your guide and driver.
What if you cancel late or don’t turn up?
If you cancel less than 24 hours before the start, or don’t turn up, we don’t refund anything you’ve paid. Missing a group tour’s fixed departure counts as not turning up, because the group leaves at that time.
What if we cancel your tour?
If we cancel a tour for any reason, we offer you another day or a full refund of anything you’ve paid. This applies to private and group tours. We’ll tell you as soon as we can.
What if you’re the only guest on a group tour?
Group tours run from 2 guests, up to a maximum of 10. If only 1 guest has booked, we tell that guest at least 24 hours before the start. You then choose one of these:
- Another day.
- An upgrade to a private tour, at the private price.
- A full refund of anything you’ve paid.
What about weather and mountain views?
Poor mountain views alone aren’t grounds for a refund. Views at Nagarkot and Chandragiri depend on the weather and are never guaranteed, and we say so before you book. All our tours run all year, including in the monsoon.
If conditions make a tour unsafe, or a road or site closes, we’ll talk to you about changing the route or the date. A private tour can often swap a site. A group tour has a fixed route. If we have to cancel either one, we offer another day or a full refund of anything you’ve paid.
What if your flight is delayed?
Contact us as soon as you know, including if a Lukla flight is delayed and you’ll miss a tour date. Tell us your new arrival time. We’ll tell you what we can do, based on our availability, but we can’t promise another date.
Travel insurance may help with costs of this kind, so check what your policy covers.
How do refunds work?
We’ll tell you how a refund will be paid. There’s no checkout on this site, and we don’t collect payment details here. See the booking terms for how bookings work, or send a question through our contact form.